Purpose of the role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time 

Person Specification

• Have previous experience of working in a small team
• Show willingness to help and support team goals
• Be able to demonstrate how you manage your day to day priorities either at work or ome
• Able to work to targets and follow agreed negotiation techniques
• Show an understanding of the practical meaning of 'the customer always comes first'
• Can take instruction and communicate confidently with colleagues and customers
• Have basic knowledge of both the operation of a PC and keyboard skills
• Be fully prepared to work additional hours at short notice in other branches

• Be able to demonstrate how you made a contribution to a successful team
• Be able to demonstrate how you have managed your own priorities in a work situation
• Previous experience of selling within a retail or Financial Services environment
• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service
• Have good listening skills
• Be able to solve basic customer and colleague communication issues
• Have knowledge of menu driven computer systems