We can be contacted by e-mail, telephone or mail. However, your question may be addressed in our Travel Card FAQ section so please check there first.

E-mail

Please e-mail your enquiry with your name, e-mail address and contact telephone number to:

► ramsdens.enquiries@banctec.co.uk

Please do not include your card number within the e-mail. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).

Telephone (Travel Card Enquiries Only)

If you would prefer, you can call us on the following number and we will be happy to answer your query.

► +44 (0) 1753 77 5108

Calls are charged at your standard network rate. Lines are open from 24 hours a day, 7 days a week.

Lost and Stolen

For lost or stolen cards, please call:

► 0800 0835284 or +44 (0) 1753 775961 (when calling outside of the UK)

Lines are open 24/7. Calls are charged at your standard network rate. Calls from mobiles may be considerably more.

Activate and Retreive PIN

If you haven't activated your card yet, please call the number below:

► 01244 770543 (Standard Network rates apply. Lines are open 24/7)

If your card is already activated please call:

► 01244 770542 (Standard Network rates apply. Lines are open 24/7)

Complaints Procedure

Should you have a complaint about your card, please contact Customer Services in the first instance, using the details provided here.

Customer Correspondence

Card Services, PO Box 67528, London, EC2P 2HU

* The Ramsdens Mastercard Prepaid Card is only available to buy online for branch collection at selected Ramsdens branches only, however a Travel Card can still be purchased at your local Ramsdens as an in store purchase. Contact your local branch for details.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)