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Terms & Conditions of Online Sale

Terms and Conditions of Online Sale

About these terms and conditions

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.  Because we provide a range of services and products on line, there are some general terms and conditions which apply to everything we do, and there are some which relate to specific types of product or services which we provide.  The additional specific terms and conditions which relate to the purchase of travel money can be found here.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

We are Ramsdens Financial Limited ("We"). We are registered in England and Wales under company number 03045495 and have our registered office and main trading address at our store at Unit 16, Parkway Centre, Coulby Newham, Middlesbrough, Cleveland, England, TS8 0TJ. Our VAT number is 654256431.

If you have any questions or comments, please contact us:

Write to: Ramsdens Financial Limited, PO Box 211. Middlesbrough TS8 8AU

Email us at one of the following:

Currency issues will dealt with by our Foreign Currency Team at clickandcollect@ramsdensfinancial.co.uk

General Enquiries will be handled by our Processing Team at info@ramsdensfinancial.co.uk

Complaints will be handled by our Servicing Team at complaints@ramsdensfinancial.co.uk

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Our contract with you

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Our Website shows ‘one off’ items which may also be on sale in one of our high street branches. Ramsdens operate a dual real time IT system to limit this situation from occurring, in the unlikely event than an online purchase is completed at the same time as in branch, the item will be allocated to the customer that successfully completes payment. If this happens to be an in branch customer, any online payments taken will be refunded back to the account.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.  Please note that we cannot deliver goods to addresses in the Channel Islands.

Your right to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Providing the Products

The costs of delivery will be as displayed to you on our website.

We will deliver products (such as jewellery and watches) to you as soon as reasonably possible and in any event within 7 days after the day on which we accept your order]. Typically, we will send goods to you using the second class "Signed For" service. You can also choose to collect products from any of our branches in the UK.

We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control, if for whatever reason your delivery will be delayed we will contact you.

Please note:

  • delivery lead times are extended over public holidays.
  • if your order contains multiple items they may be dispatched direct from different suppliers, locations and/or at different times.

If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your receipt. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.

If you fail to collect your order from your selected Ramsdens location within 30 days of the collection date then your Order will be marked as “not-collected” and may be cancelled at the sole discretion of Ramsdens.

If you have asked to collect the products from our premises, you can collect them from us at any time during our opening hours. Please be aware that opening hours vary across our branches, so please check online at www.RamsdensForCash.co.uk.

We will ensure that currency purchased by you using our Travel Money service is available for collection in accordance with the timetable set out here.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.  

If we process a refund for you, the date the monies reach your bank account is dependent upon your bank processing the refund which could take from 2 to 10 Working Days.

The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

You own the goods once we have received payment in full.

Our right to end the contract

We reserve the right to cancel any order for travel money using our Travel Money service at any time and issue a full refund. This right does not apply in relation to an order for goods or services other than foreign currency.

Your rights to end the contract

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)we have told you about an upcoming change to the product or these terms which you do not agree to;

(b)we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or

(e)you have a legal right to end the contract because of something we have done wrong.

  • Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

  • How long do I have to change my mind?

In relation to our Travel Money Service, you can cancel your order at any time between the time we confirm receipt of your order and the day which falls 14 days after the day we email you to confirm we accept your order.

In relation to the purchase of goods, you can cancel your order at any time between the time we confirm receipt of your order and the day which falls 14 days after the day you (or someone you nominate*) receives the delivery of the goods.  Please note that this right to cancel does not apply where either:

(a)the products sold are personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size); or

(b)the products are earrings or other piercing jewellery where the packaging of these items has been opened.

* Excludes Travel Card transactions and orders paid for using Pay4Later as these products must be delivered to the exact billing address used with the initially placed order.

The procedures and terms set out above do not affect your right to reject faulty goods.  Further information about your rights can be found at http://www.gov.uk/citizens-advice-customer-service.

How to end the contract with us

If you change your mind after placing an order, you can cancel it at any time before we have sent our Dispatch Email to you. To cancel your order, you will need to give us your name and address details, as well as your order number. Please contact us at CustomerServices@RamsdensForCash.co.uk or telephone 01642 579957 between 9am and 5pm Monday to Friday.

Emails will be acknowledged within 24 hours, Monday to Friday 9am – 5pm. Emails sent on a weekend will not be picked up until the following Monday.

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging with the delivery note, within the cooling off period.

How to return an item

There are two easy ways to return goods you have purchased.  You can either return items to any branch (excluding Bury, Leeds Harehills and Whitby) for an immediate refund or exchange or return those items by post.

Return in store - what you need to do:

Place the items in their original presentation boxes. Please note that for health and hygiene reasons earrings / pierced jewellery cannot be returned if the packaging has been opened or if they have been tried on (worn). Take the items and dispatch note you received with your order to your nearest Ramsdens store.

If a customer is returning an item to store the item will then be sent to Head Office to be assessed. Once the item has been assessed by a member of staff a refund will be processed back on to the credit/debit card used to place the order online.  

Return by post – what you need to do:

If for any reason you are not happy with your purchase we will endeavour to give you a refund, we do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault. Please note that for health and hygiene reasons earrings / pierced jewellery cannot be returned if the packaging has been opened or if they have been tried on (worn).

If you are returning a faulty item, Ramsdens will refund the full postage amount shown on the parcel, back on to the credit/debit card that you used to place the order online.

What you need to do:

  • Place the items into their original presentation boxes and make sure the parcel is sealed securely in a tamper proof envelope. You should also place a copy of the dispatch note you received with your order into the parcel.
  • Should you require insurance, we recommend Royal Mail Special Delivery. 1st Class & Recorded delivery does not cover jewellery if the parcel is lost or damaged.
  • We are not responsible for loss or damage of items when being returned.
  • For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.

This returns policy does not affect your statutory rights.

Pricing and payment

Prices for goods  throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. All prices include VAT where applicable. Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in Ramsdens stores may differ from those quoted on this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.

We can accept credit and debit payments on the following cards, if issued in the UK:

  • Maestro
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo

Please note that purchase of Travel Money can only be made by debit card.

Your card will be debited once your order is placed, you will then receive an Order Confirmation email.

We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

If there are any issues with payment or stock delivery, a full refund will be given.

Paying using vouchers

A voucher code allows you to take advantage of special discounts and offers. Voucher codes are issued by email, in-store, by post, in magazines, newspapers, on affiliate websites and through other promotional literature.

Where can I redeem my voucher code?

Voucher codes that have been issued by a Ramsdens store, an affiliate website or by post can usually be redeemed at RamsdensForCash.co.uk or in any Ramsdens store but please refer to the terms and conditions of the offer.

To find out where other voucher codes can be redeemed, please refer to the terms and conditions of the offer.

How do I use my voucher code online?

When you have qualifying items in your shopping basket, simply enter the voucher code in the Coupon code' field and click on 'Apply'. The discount or offer will automatically be applied to your shopping basket.

If you have applied your voucher code but decide to continue shopping or edit your order before paying, the code will remain in your basket. You will not need to enter it again when you proceed through checkout.

If you have applied your voucher code but decide to exit the website before proceeding through checkout, the code will be removed from your basket. You will have to re-enter it when you visit our website again.

I have entered my voucher code but the discount/offer has not been applied.

Here are the main reasons why the discount or offer may not have been applied.

  • Your order does not qualify

Please check that the items in your basket meet the offer criteria by referring to the terms and conditions. For example, most voucher codes are only valid on full price items and exclude certain brands.

  • Your voucher code is not valid

You may have mis-typed the code we provided you with. Please check and try again.

  • Your voucher code has already been used

Voucher codes can only be used once so make sure that you have not previously redeemed your code.

  • The voucher code you used is not yet active or has expired

Voucher codes are valid for a certain period only and must be presented within that time. Please refer to the terms and conditions of the offer to check that the offer has started or that it has not ended.

Voucher code Terms and Conditions

Voucher codes can only be used once. Voucher codes offering a discount cannot be used for the purchase of repairs, cleaning products, accessories, warranties or insurance replacements and may exclude certain brands or products. Voucher codes offering a discount cannot be used in conjunction with any other promotion or sale, coupon, discount or offer. If an order or part of an order is cancelled, the voucher code will become invalid. Voucher codes have a valid period during which they must be presented.

For full terms and conditions, please refer to the terms and conditions of the offer.

Warranty in relation to jewellery and watches

Your online jewellery / watch purchase from www.RamsdensForCash.co.uk / www.RamsdensCurrency.co.uk comes with a 12 month manufacturer’s warranty covering material defects and production faults from the date of purchase.

We will repair your item(s) within this 12 month warranty period following the date of purchase free of charge. lf a repair is not possible or the repair deemed too expensive, we will exchange the items(s) against item(s) of equal value free of charge. Damage to the item(s) due to accident, neglect or misuse is not covered by this warranty.

The warranty for watches applies to the movement of the watch only. Watch movements are warranted to perform within original manufacturer’s specifications for that watch model.

The warranty in relation to jewellery and watches does not affect your statutory rights.

To validate the warranty please include the receipt/copy of dispatch note in your parcel. For your own security, please return defective item(s) to us by registered mail or with a return receipt. We are unable to assume liability for damage, loss or theft during transport.

Hallmarking of jewellery

Ramsdens supply jewellery made from precious metals. Jewellery is hallmarked in accordance with United Kingdom hallmarking laws. Gold items weighing less than one gram and silver items weighing less than 7.78 grams do not require a UK hallmark.

Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these terms and conditions from time to time. If this happens, we will post the new terms and conditions on the website. You are expected to check our Conditions from time to time to take notice of any changes we make, as they are binding on you. If you do not wish your purchases or orders to be governed by the revised terms and conditions, you must not place any further orders. By using the Website, buying goods through the Website or using our Travel Money service after we have changed these terms, you will be accepting the changes.

Other important terms

By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian. We do not sell products to children, but we do sell children's products for purchase by adults.

Our Travel Money service is only available to customers who are aged 18 or over and who reside in and access the service from the United Kingdom.

We may transfer its rights under these terms and conditions to another business where it reasonably believes the Customer’s rights will not be affected.

If you breach these terms and conditions and we choose to ignore this, we will not be prevented from using our rights and remedies at a later date or in any other situation where you breach these terms and conditions.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

If you are a consumer, please note that these terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

If any part of these terms and conditions is found to be invalid by law, the rest of them remain valid and enforceable.

These terms and conditions were last updated on 11th May 2017.

 

ADDITIONAL TERMS AND CONDITIONS RELATING TO OUR TRAVEL MONEY CLICK & COLLECT SERVICE

These terms and conditions apply only to the Travel Money Click & Collect service we offer to customers.  These are additional to the general terms and conditions which can be found here. If there is a conflict between these Travel Money Click & Collect terms and conditions and the general terms and conditions, the Travel Money Click & Collect terms and conditions shall be taken to be correct.

1. Minimum Order Values

Euro (€) / US Dollars ($) Orders

The minimum order value for Euro and US Dollars is £50 or the equivalent of in the selected currency when using this service.

All Other Currencies Orders

The minimum order value for available currencies other than Euro or US Dollars is £250 or the equivalent of in the selected currency.

2. Maximum Order Values

The maximum order value for Travel Money through the service in a single transaction for any currency is £2500.

In any 90 day period, you may not order Travel Money through the service which exceeds £10,000.

Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations.

3. Charges and Payment

All orders must be fully paid in pounds sterling (£) at the time of ordering by debit card only.

The amount payable by you to us will be calculated in accordance with the rates available on the Website. The exchange rates quoted by us are subject to change and these may vary from the rates provided in branches owned or operated by us or on our behalf. We will use the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order and we will confirm this rate to you when we confirm your order.

4. Placing an Order

The order must be in the same name as that of the debit card being used to pay for the order and can only be collected by that person. You can place an order up to 4 days in advance of the collection date. The availability and restrictions on collections are as follows:

Order (Euros and US Dollars):

Collect in branch:* **

Before 12 midday Monday to Thursday

Next working day after 2pm

Before 12 midday Friday

Monday after 2pm

After 12 midday Monday

Wednesday after 2pm

After 12 midday Tuesday

Thursday after 2pm

After 12 midday Wednesday

Friday after 2pm

After 12 midday Thursday

Monday after 2pm

Anytime after 12pm on Friday and including Saturday and Sunday

Tuesday after 2pm

Order (All other currencies):

Earliest available day for collection in branch:* **

Before 12 midday Monday

Thursday after 2pm

Before 12 midday Tuesday

Friday after 2pm

Before 12 midday Wednesday

Monday after 2pm

Before 12 midday Thursday

Tuesday after 2pm

Before 12 midday Friday

Wednesday after 2pm

After 12 midday Monday

Friday after 2pm

After 12 midday Tuesday

Monday after 2pm

After 12 midday Wednesday

Tuesday after 2pm

After 12 midday Thursday

Wednesday after 2pm

Anytime after 12pm on Friday and including Saturday and Sunday

Thursday after 2pm

 

If your order contains any currency in addition to Euros or US Dollars your collection date will automatically be that of the other currency for the complete order.

Days quoted are dependent on the day being a working day (being a day other than a Saturday, Sunday or public holiday, when banks in London and Edinburgh are open for business ("Working Day")). If one of these days is a public holiday then additional day(s) will be added accordingly.

* Due to delivery restrictions please allow an extra 24 hours for collection from the following stores:

Aberdeen, Acklam, Arbroath, Barrow, Benwell, Byker, Carmarthen, Chester Road Sunderland, Dundee, Elgin, Eston, Hessle Road Hull, Inverness, Lincoln, Linthorpe, Prince Edward Road South Shields, Scunthorpe, Southwick, Queens Park Glasgow.

** Due to delivery restrictions please allow an extra 36 hours for collection from the following stores:

Fraserburgh and Peterhead

5. All Orders

You must provide the information requested by us to allow us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with any regulatory requirements.

We will use various procedures to authenticate each transaction to ensure compliance with regulation and best practice. We may at any time, decline to process your order or any part of your order for any reason, for example if we are unable to secure a supply of the currency you need to the relevant deadline or to comply with laws and regulations. Where we cancel an order we will not charge you.

By placing an order, you confirm that the details contained in the order are correct in all respects. A confirmation screen will be displayed once you have placed your order. This will set out the details of your order and will confirm receipt of your order only. Your order will not be accepted by us until we send you an email confirmation.

6. Collecting Your Travel Money

Orders can be collected by the card holder only from the Ramsdens branch selected during the ordering process. Collection is subject to the opening times of the selected branch. Details for the opening times of the collection location can be obtained on our website using our branch locator.

At the time of collection the cardholder must produce the card used to make the purchase, a print out of the confirmation email or reference number and for identification purposes either:

1. a valid passport; or

2. a valid UK Photographic Driving Licence.

We reserve the right to request further information and identification (such as proof of residential address) in accordance with anti-money laundering legislation and/or our policies from time to time.

The name on the card used to place the order must match that on the identification document(s) used. In order to enable us to comply with our anti-money laundering and/or other legal obligations and our internal risk and fraud policies, we reserve the right to take a copy of the cardholder’s identification document(s) and the card used to make the purchase, at the time of collection.

7. Your Right to Cancel

If you have placed an order for collection, this order can be cancelled at any time prior to collection by emailing: clickandcollect@ramsdensfinancial.co.uk

Where you wish to cancel your order for Travel Money, you can either:

  • be refunded the sum that has been reconverted back into pounds sterling at the 'buy' exchange rate prevailing on the date of cancellation; or
  • be refunded the original pounds sterling value of your purchase, less a £10 fee which goes towards covering the administration costs we will incur in processing your cancellation (and, if necessary, reconversion of money)

In most cases, the second option will be better value for you.

If we process a refund for you, the date the monies reach your bank account is dependent upon your bank processing the refund. This could take between 2 and 10 Working Days.

8. Our Right to Cancel

We reserve the right to cancel the Order at any time and issue a full refund.

9. Failure to Collect

If you fail to collect your order from your selected Ramsdens location within 4 days of the collection date then your order will be marked as “not-collected” and may be cancelled at our sole discretion. Cancelled orders will be converted back into pounds sterling at our ‘buy’ exchange rate prevailing on the date of cancellation.

10. Payment Security

We use secure server software to make our internet transactions secure. All debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your Order will not be accepted.

3D Secure is a payment verification protocol used by major card issuers, branded as 'MasterCard Secure Code' and 'Verified by Visa' to prevent card fraud. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure require the user to enter a Personal Identification Number, code or password.

3D Secure verifies the card details provided by you. The system is completely automated and we do not store or process any of the data provided by the 3D Secure system.

11. Limitation of Liability

We do not make any representation or give any warranty in respect of the Website or its content. The information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. We use reasonable care and skill in providing the Travel Money service. However, we shall not be liable to you for the following:

any failure by you to provide us with correct information when an order is placed;

any failure on the part of Royal Mail or any other carrier we use to send your order or deliver an order on time to the selected branch;

if we are unable to perform any of its obligations to you due to failure of any technical systems or for any other reasons beyond its reasonable control including, without limitation, war, terrorism, government action, natural disaster, and industrial dispute;

any loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level (4096 bit RSA Encryption) or

any indirect, or consequential losses, claims or damages suffered by any Customer or incurred from a Customer’s use or delay or inability to use the Website or the Service however caused

Our maximum liability to any you in respect of each use of our Travel Money service for any order shall be to refund the purchase price of that order. The disclaimers and limitations of liability in these Conditions shall not apply to any damages arising from death or personal injury caused by the our negligence or of any of our employees or agents or for fraud.

If any provisions of these terms and conditions, including any disclaimers and limitations, is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.

TERMS AND CONDITIONS RELATING TO OUR TRAVEL MONEY HOME DELIVERY SERVICE

These terms and conditions explain how the service works, our obligations to you and also your obligations to us. In these terms and conditions “you” and “your” means or refers to the purchaser of any foreign currency banknotes, and “we”, “us” or “our” means or refers to Ramsdens Financial Ltd.

Service

  • This service is provided by us online
  • You must pay for your orer in Sterling
  • You can order any amount from £100 to £2,500 (Sterling equivalent)
  • We only sell those foreign currency banknotes in the currencies listed on the website through which you have accessed the service. Availability of your selected currency will be indicated to you once you have chosen your currency
  • There are some limitations on the denominations of the bank notes that we can supply and we will quote for the nearest available amount to your request
  • The rate of exchange applied on the site is calculated to a number of decimal places and the amount you pay for your order will be rounded up or down to the nearest penny
  • We make reasonable efforts to advise you on the site of currency restrictions which apply in certain countries but we accept no responsibility for the accuracy of this information. Currency restrictions may change between the placing of the order and your proposed trip
  • Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations
  • If your preferred currency is not available online please call us on 01642 579981 during office hours Monday to Friday 9am to 5pm

Please note that the rates available on the website are set separately from the rates provided in branch at our Ramsdens branches and therefore may vary.

Your Order

You can choose to have your online order delivered to your home or to your nearest Ramsdens branch via our Click & Collect  service where you can pick it up free of any delivery charge. (See Additional Terms and Conditions relating to Travel Money Service). You can place your order up to 7 days in advance of the collection date.

If the issuer of your payment card refuses to authorise payment, we will refuse your order.

Home Delivery

  • You may select a specific working day for delivery of your order up to 7 days in advance
  • All orders are sent by Royal Mail Special Delivery and will be subject to Royal Mail’s Special Delivery terms and conditions (a copy of which is available from Royal Mail upon request). For this reason we are unable to guarantee that Saturday deliveries and deliveries to certain remote places within the United Kingdom will be made in accordance with the order confirmation and delivery times stated above
  • All foreign currency must be sent to your debit card billing address
  • A signature will be required on delivery. If there is any dispute as to whether delivery was achieved then evidence of a signature at the delivery address will be conclusive proof that the foreign currency banknotes were delivered to the required delivery address
  • We may stop a delivery at any time if we reasonably suspect that the service is being used fraudulently

The following delivery times will apply to the earliest possible date if you choose to have your foreign currency bank notes delivered to your home address.

Order (Euros and US Dollars)***

Order Delivered

Before 2pm Monday

Thursday before 1pm

Before 2pm Tuesday

Friday before 1pm

Before 2pm Wednesday

Saturday before 1pm****

Before 2pm Thursday

Monday before 1pm

Before 2pm Friday

Tuesday before 1pm

Order (Other Currencies)

Order Delivered

After 2pm Monday

Friday before 1pm

After 2pm Tuesday

Saturday before 1pm****

After 2pm Wednesday

Monday before 1pm

After 2pm Thursday

Tuesday before 1pm

After 2pm Friday

Wednesday before 1pm

 

If your order contains any currency in addition to Euros or US Dollars your delivery date will automatically be that of the other currency for the complete order.

***Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) may be added accordingly. For orders placed after 2pm on Thursday up to 2pm on Friday, there is a possibility that Royal Mail may deliver your order on Saturday however this is not guaranteed.

****Please see additional Royal Mail costs associated with Saturday deliveries.

Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions please visit www.royalmail.com

Your Right to Cancel

Orders for Home Delivery

If you have placed an order for home delivery, this cannot be cancelled or amended once your order has been confirmed.

If you wish to return your home delivery foreign currency banknotes it is possible to arrange for us to buy it back from you but it is not guaranteed that you will obtain the same exchange rate at which the order was placed. A return notes form will be included within your original delivery, this should be completed in full and returned with your unused notes. The delivery charge incurred in sending the currency to you is non-refundable as is the cost of returning the currency to ourselves.

All Orders

Ramsdens will process cancelled or non-collected orders as quickly as possible and will administer refunds within 1 day, however the refunded card payment may take from 2 to 10 working days to hit your bank account as per banking procedures.

The provisions of this cancellation clause do not affect your statutory rights.

Charges

  • Delivery prices depending on the date and value of the order in Sterling are as follows:
    • Arrival date Mon-Fri
      • <= £500 - £7.25
      • >£500 and <= £1000 - £8.25
      • >£1000 and <= £2500 – £10.25
    • Arrival date Saturday
      • <= £500 - £11.70
      • >£500 and <= £1000 - £12.90
      • >£1000 and <= £2500 – £15.30

Replacements and Returns (Home Delivery Orders)

  • If the value of the order you receive is greater than what you ordered you must return the excess to us by Royal Mail Special Delivery within 14 days and we will reimburse the postage to you
  • If the order you receive is incorrect for any other reason, we will send you a replacement order. You agree to return the original order to us by Royal Mail Special Delivery within 14 days and we will reimburse the postage to you
  • If we provide a replacement order and the original order is also received by you and not returned to us within 14 days we reserve the right to charge you for the replacement order
  • If the delay in delivery or any error is our fault we will pay for the delivery of a replacement order. In all other cases we reserve the right to charge you an additional charge
  • We will refund you if you do not accept delivery or collect your order from the Royal Mail. The amount refunded to your credit or debit card will be calculated at the exchange rate applicable at the date of the processing of the refund, not the rate used at the date of your order. You should be aware that any credit card handling charges, card issuer charges and delivery charges will not be refunded in these circumstances

Limiting Our Liability

  • We will not be liable to you:
    • If we are unable to perform any of our obligations because of something outside our reasonable control.
    • For any failure on the part of the Royal Mail or any other person through whom we send your order to deliver on time. Any failure by Royal Mail or designated person will be then be subject to their investigatory and compensation terms and conditions
  • For any mistake you make when you order
  • The most we will be liable to you in respect of each use of the service for a travel money order is the total purchase price of the travel money order
  • Nothing will limit our liability to you for death or personal injury arising out of our negligence or our fraudulent misrepresentation or misstatement or will affect your statutory rights

Whilst we believe that Royal Mail take the utmost care, sometimes things can go wrong. If Royal Mail lose a parcel we will not refund you until such a time as Royal Mail complete their claims process which can take up to 30 days.