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Struggling to repay your Pawnbroking Loan?

We understand that things happen in life that has an impact on your finances. That is why pawnbroking exists to assist you with a short term loan in times of need.

We also appreciate though that this may have an impact on your ability to repay your loan with us, and we appreciate that your jewellery which has been used to secure your loan, may be sentimental to you.

If at the end of the loan you need a little bit more time to repay and you believe that you can do this within the next six months, then contact us as we can help.

If you feel as though you cannot repay the loan within the next 6 months, then we may still be able to help by putting in place a tailored longer term repayment program for you.

Alternatively, the simplicity of pawnbroking, allows you to walk away and there are no debt consequences. No-one will chase you for the debt, we will simply sell your jewellery to repay the loan. If the jewellery sells for more than what is owed by you, you will be entitled to those monies back. It is important we have your up-to-date contact details so we can advise you of the sale proceeds. If the goods sell for less than you owe, we will write this amount off and you will not need to pay us anything.

To discuss any of the above we would first recommend calling in to the branch which holds your pledged jewellery. Please check opening times before visiting or phoning the branch where your item is held (click here to obtain branch details) and please bring your pawnbroking contract with you.

If you have moved, or have used the online facility to obtain a pawnbroking loan, please contact us by emailing

You can telephone your branch in advance of calling if you prefer (click here to obtain branch details) or alternatively call our Customer Services department on 01642 579975 (option 4).

We also understand that pawnbroking maybe just one of your debts and you must manage your financial situation in its entirety. It is best to prepare a budget of what you can afford taking into account your priority debts such as mortgage or rent, gas or electricity. If you need help with budgeting or prioritising your debts the following organisations can give you free, confidential and impartial money guidance and debt advice.

MoneyHelper: For help managing your money in uncertain times. Visit

Money Advice Service: Free, easy-to-use money tools, information and advice. You can phone 0800 138 7777 to speak to a money expert, or visit

Money Advice Scotland: If you live in Scotland, phone 0141 572 0237 or visit

StepChange Debt Charity: Free debt advice throughout the UK phone 0800 138 1111 or visit the website

Business Debtline: If you are self-employed or a small business owner, phone 0800 197 6026 or visit the website for debt advice and information.