Careers
Ramsdens is committed to being a great employer and a great place for anybody to work. We're proud and thrilled to receive industry recognition by winning the National Pawnbroking Association Employer of the Year 2023 Award.
We continually focus on employee development, our wellbeing and assistance programme, our staff engagement plus staff recognition and reward programmes.
We are constantly on the lookout for talented individuals who are flexible, hardworking, friendly and who want to be part of our award-winning team and caring business culture.
Interested in applying for one of our vacancies?
Simply e-mail us a copy of your CV and covering letter including which vacancy you wish to apply for to recruitment@ramsdensfinancial.co.uk.
► Watch our 'A Year in the Life' video for an insight in to what it is like to work at Ramsdens here.
Albany Road, Cardiff - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £26,488.00 to £31,785.00 per year plus bonus
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Albany Road, Cardiff
Salary:
£26,488.00 to £31,785.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Altrincham- Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Altrincham
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Argyll Arcade, Glasgow - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Argyll Arcade, Glasgow
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Benwell, Newcastle- Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Benwell, Newcastle
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Bexleyheath- Branch Manager (Full Time)
Contract Type: Full Time
Salary: £26,195.00 - £30,225.00 depending on experience
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Bexleyheath
Salary:
£26,195.00 - £30,225.00 depending on experience
Contact:
recruitment@ramsdensfinancial.co.uk
Blackpool - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £25,740.00 to £30,030.00 per year (plus bonus)
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Blackpool
Salary:
£25,740.00 to £30,030.00 per year (plus bonus)
Contact:
recruitment@ramsdensfinancial.co.uk
Bolton - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £24,180.00 to £28,210.00 per year plus bonus
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Bolton
Salary:
£24,180.00 to £28,210.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Bridgend - Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Bridgend
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Burnley - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Burnley
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Cardiff - Cluster Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Carlisle
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Chippenham - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £25,740.00 to £28,958.00 per year plus bonus
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Chippenham
Salary:
£25,740.00 to £28,958.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Coulby Newham- Cluster Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Coulby Newham and surrounding area
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Croydon - Cluster Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £11.95 per hour (plus bonus) increasing to £12.35 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Croydon and the surrounding area
Salary:
£11.95 per hour (plus bonus) increasing to £12.35 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Cumbernauld- Branch Manager (Full Time)
Contract Type: Full Time
Salary: £23,868.00 - £27,846.00 depending on experience
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Cumbernauld
Salary:
£23,868.00 - £27,846.00 depending on experience
Contact:
recruitment@ramsdensfinancial.co.uk
Cwmbran - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £23,868.00 to £27,846.00 per year plus bonus
Read full job description
|
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Cwmbran
Salary:
£23,868.00 to £27,846.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Dalkeith - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) incresing to £11.30 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Dalkeith
Salary:
£10.90 per hour (plus bonus) incresing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk